Trust

Trust Center

Last updated: May 29, 2026

Forwarding this to your security or procurement team? Everything they need is on this page. Procurement contact: support@sparqbox.com.

Why this page exists

Sparqbox handles internal company ideas. Most of those ideas are mundane, some are confidential, a few are a competitive edge. This page is the single index of how we protect them, in the form security and procurement teams expect to receive it.

Documents

DocumentPurpose
Privacy PolicyWhat we collect, why, on what legal basis, and how long we keep it.
SecurityInfrastructure, encryption, tenant isolation, access control, incident response, compliance posture.
Data Processing Agreement (DPA)Article 28 GDPR processor terms. Accepted automatically with the Sparqbox Terms; counter-signed PDF on request.
Sub-processorsEvery third party that processes customer data on our behalf, with data category, location, and transfer mechanism.
Cookie PolicyWhat loads on sparqbox.com and sparqbox.nl, when, and how to control it.
Terms of ServiceCommercial terms, warranties, liability, governing law.
Service Level Agreement (SLA)Scale tier 99.9% monthly uptime commitment. Standalone SLA page ships with the Scale-tier decision; until then, the relevant terms live in Section 11 of the Terms.

Compliance roadmap

We do not claim certifications we do not hold.

FrameworkStatus
GDPRCompliant. See DPA, Privacy, Sub-processors.
SOC 2Reassessed on US enterprise demand. Not pursued today.
EU-US Data Privacy FrameworkUsed where US sub-processors are certified. See sub-processors.
Cyber EssentialsNot in scope (UK-only scheme; we are EU-based).

Vendor questionnaires

We respond to standard security questionnaires (CAIQ Lite, SIG Lite, or equivalent) within 15 business days. Send the questionnaire to support@sparqbox.com with your deadline and we will turn it around.

Contact